Effective Date: 17th July 2024
- Introduction
Tencoms Tech s.r.o. (trading as Vizion Plex) respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and protect your information in compliance with GDPR and other applicable laws.
- Data Controller
Tencoms Tech s.r.o.
Kurzova 2222/16, Stodůlky, 150 00 Praha 5, Czech Republic
Email: privacy@vizionplex.com
- Data Collection
We collect personal data when you:
- Visit our website
- Use our services
- Enter into SLAs with us
- Interact with us for customer support
- Participate in marketing activities
- Types of Data Collected
- Personal Identification Information: Name, email, phone number, address
- Usage Data: IP address, browser type, operating system, access times, and pages viewed
- Financial Data: Payment information for invoicing and transactions
- Use of Data
We use the data for:
- Providing and improving our services
- Processing payments and managing subscriptions
- Communicating with customers and providing support
- Marketing and promotional activities
- Ensuring compliance with legal obligations
- Legal Basis for Processing
We process personal data based on:
- Consent from the data subject
- Performance of a contract
- Compliance with legal obligations
- Legitimate interests
- Data Sharing
We may share your data with:
- Third-party service providers (e.g., payment processors, cloud services)
- Marketing and advertising partners
- Legal authorities if required by law
- Our subsidiaries and affiliates
We ensure that all third-party partners comply with data protection regulations and maintain appropriate security measures.
- Third-Party Services
We use third-party services for various operations. These third parties have their own privacy policies and are responsible for their own data protection practices. We are not liable for any data leaks or breaches occurring due to third-party services.
- Data Security
We implement robust security measures, including encryption and access controls, to protect your data from unauthorized access, alteration, disclosure, or destruction. However, we do not accept liability for data leaks or issues arising from them.
- Data Retention
We retain personal data for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:
- Personal Identification Information: Retained for the duration of the contract and up to 5 years after termination.
- Usage Data: Retained for analytical purposes for up to 3 years.
- Financial Data: Retained for 7 years for compliance with financial regulations.
- Your Rights
Under GDPR, you have the right to:
- Access your data
- Rectify inaccurate data
- Erase your data
- Restrict processing
- Data portability
- Object to processing
- Withdraw consent
To exercise these rights, contact us at privacy@vizionplex.com. We will respond within 30 days of your request.
- Data Breaches
In the event of a data breach, we will notify the relevant authorities and affected individuals in compliance with GDPR requirements. However, Tencoms Tech s.r.o. assumes no liability for data breaches or any issues arising from them.
- International Data Transfers
Your data may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure adequate protection through standard contractual clauses or other legal mechanisms.
- Children’s Privacy
Our services are not intended for children under the age of 16. We do not knowingly collect data from children. If we become aware of such data, we will take steps to delete it.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and significant changes will be communicated to you directly.
- Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at privacy@vizionplex.com.
- Liability Disclaimer
While we take all necessary precautions to protect your data, Tencoms Tech s.r.o. cannot be held liable for any data leaks or issues arising from them. Our liability is strictly limited to the extent permitted by law.
- Use of Data for Marketing
We may use your personal data for marketing purposes, including sharing it with third-party marketers and advertisers to provide you with targeted advertisements and promotions. By using our services, you consent to this use of your data.
- Opt-Out
You have the right to opt out of receiving marketing communications from us at any time by contacting us at privacy@vizionplex.com or following the unsubscribe instructions included in our marketing emails.
By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your data as described.